Flagey is gradually reopening its doors to the public from Sunday, 5 July. Find out more
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Frequently Asked Questions Covid-19

What measures have you put in place in the context of the health crisis we are experiencing?

All the measures taken can be found on our site.

Here are the main ones:

  • We respect the physical distance between each bubble of spectators and we do not welcome more than 100 people in the hall.
  • Hydro alcoholic gel dispensers are present at all entrances and strategic spots. Please disinfect your hands regularly.
  • The wearing of a face mask is compulsory during your entire visit in Flagey.

Can I sit next to the person(s) accompanying me?

Yes, if you have reserved seats in the same order. You can sit together in a 'bubble' with up to 10 persons. 

I am not very comfortable with buying online: how can I get my tickets?

You can send an e-mail to ticket@flagey.be giving us your telephone number. We will get back to you as soon as possible. From 25/08, our ticket office will be open again and you will be able to contact us by phone on 02/641.10.20 from Tuesday to Friday from 12:00 to 17:00.

What will happen to my ticket if future COVID-19 measures force Flagey to close again?

We will contact you and offer an exchange or refund.

My Studio 5 card expired during the lockdown. What happens now?

Your card will be extended by 6 months from the reopening date of Studio 5.

My gift voucher expired during the lockdown. What happens now? 

Send an e-mail to ticket@flagey.be with the number of your voucher. The remaining balance will be extended for 1 year.

Are visitors with reduced mobility welcome at Flagey? 

Of course, everyone is welcome at Flagey. May we ask you to contact us in advance on ticket@flagey.be? Together we will book an accessible seat in the hall and see how we can guide you to your seat on the evening of the event.

How can I contact Flagey if I have a question?

You can send an e-mail to ticket@flagey.be. From 25/08, our ticket office will be open again and you will be able to contact us on 02 / 641.10.20 from Tuesday to Friday from 12:00 to 17:00.

Can I enter the studio if I am late?

Latecomers cannot be admitted into the studios.

Is it compulsory to wear a face mask at Flagey?

Following the government decisions, we ask you to wear your face mask from the moment you enter Flagey until you leave the building.

Will there be a waiting list for sold-out events?

Yes, subscription for the waiting list is now done directly on our site, on the page of the event you wish to attend.

What are the payment options available?

For online reservations, you can pay by bank transfer, bank card or credit card. As soon as our ticketshop reopens on 25/08, all means of payment will be accepted, but we ask that you give priority to payment by card.

I forgot my ticket. Where and how can I get a duplicate?

You can download your ticket on your smartphone and have it scanned by us. You can also request a duplicate at the ticketshop. During the Flagey ON AIR concerts this summer, a member of the ticket office will be present in the Flagey hall before each concert to help you if necessary.

Can I still buy tickets on location the evening of the concert?

In order to avoid waiting lines at the entrance, we ask you to book your tickets in advance online.

What if I feel sick?

If you don't feel well or if you have a fever, please stay home to protect yourself, the other visitors and our staff.

Is there a cloakroom?

Our cloakrooms and bars remain closed for the time being. You can put your personal belongings on the empty seats next to you, separating your bubble from other visitors.

Are all tickets nominative?

Each person who books tickets must give his/her name and contact details so that we can contact him/her if the event is cancelled, postponed or undergoes any change. When ordering, we ask for your agreement to share your contact details with the Belgian authorities who may request this as part of the COVID-19 tracking.