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ticketshop become a friend
Our events are only accessible to people with a valid Covid Safe Ticket. Find out more
/ Studio 4, architect Joseph Diongre & Philippe SAMYN and PARTNERS, architects & engineers

Our Covid-19 safety measures

Here is some important information to ensure your safety at Flagey.

Flagey adopts the Covid Safe Ticket

From 6 September 2021 and until further notice, the Covid Safe Ticket will be needed for all public events at Flagey. In other words, our events are only accessible to people with a valid Covid Safe Ticket together with a proof of identity.

Thanks to the Covid Safe Ticket, Flagey has the pleasure to welcome you back in a friendly and safe atmosphere. You can once again enjoy the full Flagey event experience, use the bars and cloakroom, and move freely around our magnificent art deco building. While social distancing measures will no longer apply, we do strongly recommend you wear a mask.

Find out more: What is the Covid Safe Ticket? or Info CovidSafe Brussels : 02 214 19 19

Before any event, get your Covid Safe Ticket or check its validity with a couple of clicks.

To join us, you will need to present:

  • Your event ticket
  • Your Covid Safe Ticket (age 16 and over)
  • Your identity document (identity card, driving licence or passport)

You can get your Covid Safe Ticket via the official CovidSafeBE app, which you can download on your smartphone via this link. The easiest way to register in the app is through itsme or one of the eHealth registration options.

You can also print your Covid certificate from the Masanté website (masante.belgium.be). Go to the ‘COVID19 – Personal data[ISO1] ’ section and select ‘My EU Digital COVID Certificate / COVID Safe Ticket’. Make sure you print the one issued for the second dose if you had a two-dose vaccine. You can also print your recovery certificate through the website.

Have you already downloaded the CovidSafeBE app? Make sure you update it. The latest version of the app allows you to check whether your certificates will be valid at a given future date (i.e. on the day of the event).

On the day of the event, present your ‘Covid Safe Ticket’, your ID card and your event ticket 

To join us, you will need to present:

  • Your event ticket
  • Your Covid Safe Ticket (age 16 and over)
  • Your identity document (identity card, driving licence or passport)

When you arrive at Flagey, please have your smartphone, ID and tickets ready so we can scan them quickly and easily.

Your Covid Safe Ticket (QR code via the CovidSafeBE app or printout) will be checked together with your ID before you enter Flagey.

Your event ticket (on smartphone or printed) will be checked once you get at the entrance of the studio.

Find out more: What is the Covid Safe Ticket? or Info CovidSafe Brussels : 02 214 19 19

Don’t come at the last moment

In order to avoid queues and to make it easier for us to check your Covid Safe Ticket and your event tickets, we recommend you arrive well in advance. Our bars are once again open one hour before the concert starts: take advantage and discover our new menu!

Respect protective measures

The Covid Safe Ticket allows us once again to enjoy a friendly and safe atmosphere. However, while social distancing no longer applies, we strongly recommend that anyone over the age of 16 wears a mask.

Wash or disinfect your hands regularly

Good hand hygiene is critical. We therefore ask you to systematically disinfect your hands when entering Flagey. Hand sanitisers are available throughout the building. Finally, remember to wash your hands thoroughly after using the toilet.

Enjoy our bars and cloakroom safely

Thanks to the Covid Safe Ticket, our cloakroom is once again accessible and our bars are once again open one hour before the event starts and after it ends: take advantage and discover our new menu! For your comfort and safety, Flagey will adapt the number of bars available according to attendance. We strongly encourage you to use contactless payment.

Buy your tickets online

We advise you to buy your tickets online as much as possible on www.flagey.be. You can also email us at ticket@flagey.be.

Stay home if you’re sick

If you don’t feel well or have a fever, please stay at home to protect yourself, other visitors and our staff. Also please stay home if you have had any symptoms that could be similar to Covid-19 in the seven days before the event.

If you have just returned from a trip abroad or have been in contact with an infected person, please follow the relevant government advice:

Ventilation

In order to ensure clean air in its venues, Flagey has an excellent high-performance ventilation system. Since the beginning of the health crisis, this system has been running at full capacity, pumping in 100% outside air at all times. CO2 sensors have also been placed in the studios to measure the concentration of CO2 and ensure we meet the standards recommended by the Coronavirus Committee.

Cleaning and disinfection

Our studios and all areas accessible to the public are cleaned before each event. Particular attention is paid to contact surfaces, which are disinfected on a regular basis.

Contact tracing 

To facilitate contact tracing, we keep an attendance register of visitors and employees for each event. If the Contact Tracing Center asks us to share the contact details of a particular event, we will do so if you have agreed that we share this information. When purchasing a ticket, we will ask you if we can share your contact information with the government. If you do not agree, we will not share your contact information. You can also read about this in our privacy policy.

Any other questions?

You may find the answers in our Frequently Asked Questions Covid-19 section. Feel free to contact us on info@flagey.be for general questions or at ticket@flagey.be for ticketing questions.

We are ready to welcome you

For their safety and yours, our reception and bar staff wear face masks. They also disinfect their hands regularly. We look forward to your visit and will do our utmost to ensure you have a pleasant evening.

Flagey has received the ‘Brussels Health Safety Label’