fr | nl
ticketshop become a friend
Flagey / John Stapels

Frequently Asked Questions | streaming

How do I get access to the streaming?

  • Have you already bought a ticket for one of our streaming events? Then click on the link you received by e-mail after your purchase. This link will take you directly to our streaming platform.
  • You do not have a ticket yet? No problem. On our website you can buy tickets for the Brussels Jazz Festival 2021 until Monday 18 January 7 PM (concert videos will be available from the end of the festival until Monday midnight).

Can I access the stream from abroad?

Abroad access to our streaming may vary from one event to another. For the Brussels Jazz Festival 2021, streaming is available worldwide.

What should I do if I can't find the e-mail with the link to the streaming platform?

Send an e-mail to ticket@flagey.be with your first name, last name and email address (which you used when purchasing your ticket) and we will send you a new e-mail with the link.

What should I do if the link I received does not work?

Have you already opened our streaming platform on another screen? First close the window of your web browser on this screen and then open the streaming platform again on another screen (using the same link you received by e-mail). It is not possible to view our streaming events on multiple screens at the same time using the same link. Do you still receive an error message? If so, please contact us at stream@flagey.be. Our employees will be available during the live streaming to assist you.

How can I watch the concerts again after the live streaming?

Click on the link that you have received by e-mail (the same link that brought you to the streaming platform on the day of the event). You will then be automatically redirected to the videos of the concerts. Please note: it may take a few minutes after the end of a live streaming before the concerts are available again.

Can I watch the streaming events on multiple screens at the same time?

It is not possible to view our streaming events on multiple screens at the same time with the same link. To change screens, you first need to close the window of your current web browser on your current screen. Only then, you can open the streaming platform on another screen or device (using the same link you have received by e-mail).

Can I access the streaming on my television?

Our streaming platform is currently not compatible with devices and services such as Chromecast (we hope to be able to offer this possibility in the future). You can of course always connect the HDMI cable from your computer to your television.

I am unable to access the live streaming. How can I contact you on the day of the event?

Our employees will be available during the live streaming to assist you:

  •  Do you have questions about the live streaming? Please contact us at stream@flagey.be.
  • Do you have questions about your ticket(s)? Please contact us at ticket@flagey.be.

We can also reach us via info@flagey.be or via our social networks: Facebook, Instagram or Twitter. As our call centre is currently closed, we cannot be reached by phone at the moment.

How do I activate subtitles in the videos?

Due to lack of time and budget, we are currently unable to provide subtitles for our videos. We hope to be able to offer this in the future.

The streaming is not working properly or is interrupted.

Could it be that you have a slow internet connection or that there are many users using your Wi-Fi network? Below are our technical recommendations for an optimal streaming performance:

For optimal viewing of our streaming, we recommend a wired and stable connection with a download speed of at least 7 Mbps. Our streaming platform is best viewed via Chrome, Firefox, Microsoft Edge or Safari. We broadcast our events in High Definition, but keep in mind that the quality of the streaming on your screen is largely dependent on the download speed. This speed can vary depending on many factors (time of day, Wi-Fi performance, signal strength, number of users on the same network, etc.). Test your connection speed here.

I have an image but no sound.

Test here your sound. No sound? Check the settings of your sound card or speakers. Try other speakers or headphones, or update your sound card driver.

I have sound but no image.

Try refreshing the page or restarting your web browser. Still not working? You may need to restart your device. If the problem persists, please contact us at stream@flagey.be to explain your issue. We will do our best to help you.

The streaming is not displayed in High Definition.

It is possible that the video player is set to automatically play in low resolution: try refreshing the page or selecting 'HD' in the video player settings. It is also possible that your connection is not fast enough to display the streaming in High Definition. Test your connection speed here (we recommend a download speed of at least 7 Mbps).

Terms of service of the chat during the streaming. Flagey has the right to block users when they :

  • publish anything that is contrary to public decency, order, and the legislation in force, or that could be considered an incitement to commit a crime or offence;
  • publish any content that infringes on the intellectual property rights of third parties;
  • publish anything that violates the right to privacy or damages the image of third parties;
  • publish any content that is degrading, offensive, threatening, defamatory, or slanderous with regard to anyone;
  • publish content of a racist, xenophobic, or revisionist nature, or content that is an incitement to discrimination, hatred, or violence towards another person on account of his ethnic origin, religion, sexual orientation, skin color, ancestry or nationality;
  • publish any content that glorifies dangerous behavior and/or provides instructions for achieving a dangerous objective (e.g. the fabrication of explosive devices or harmful substances, self-mutilation, anorexia, bulimia, binge drinking, etc.);
  • provide any advertising for services of a sexual nature;
  • post any messages that have no relation to the subject of the forum concerned, with the sole purpose of bothering the other viewers or moderators.