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ticketshop become a friend
Flagey closed its doors to the public from December 24th 2021 to January 28th 2022. Find out more
Flagey, architect Joseph Diongre / Johan Jacobs

Frequently Asked Questions Covid-19

 

As a result of the corona epidemic and the decisions of the Consultation Committee of 22/12/2021, Flagey closed its doors to the public from December 24th 2021 to January 28th 2022.


Flagey has received the ‘Brussels Health Safety Label’ 


What measures have you put in place in the context of the health crisis we are experiencing?

All the measures taken can be found on our site.

Here are the main ones:

  • Our events are only accessible to people with a valid Covid Safe Ticket (for visitors aged 16 and over) together with a proof of identity (identity card, driving licence or passport)
  • Following the introduction of the Covid Safe Ticket +, wearing a mask is compulsory throughout your visit and from the age of 6 (in addition to the Covid Safe Ticket for visitors aged 16 and over).
  • Hydro alcoholic gel dispensers are present at all entrances and strategic spots.  Please disinfect your hands regularly.
  • In our iconic Studio 4 (capacity: 862 p.), we have opted for an occupancy rate of 70% to ensure we easily meet indoor air standards. In Studio 1 (capacity: 156 p.) and Studio 5 (capacity: 120 p.) we do not exceed the maximum capacity of 200 people.
  • Our bars are open and it is compulsory to consume food and drinks seated at a table of maximum 6 people.
  • We continuously purify the air in our building with 100% fresh air and regularly disinfect  surfaces that are frequently touched. Our studios and public areas are always cleaned before and/or after a concert or film screening. 

Please read our Our Covid-19 safety measures page for more information.

Do I need a Covid Safe Ticket to attend an event?

Yes, from 6 September 2021 and until further notice, our events are only accessible to people with a valid Covid Safe Ticket (for visitors aged 16 and over) together with a proof of identity.

Please read our Our Covid-19 safety measures page for more information.

Can I sit next to the person(s) accompanying me?

Yes, thanks to the Covid Safe Ticket, seat allocation is no longer automated by our sales system. So you can choose your seat yourself when you buy your tickets.

I am not very comfortable with buying online: how can I get my tickets?

You can send an e-mail to ticket@flagey.be giving us your telephone number. We will get back to you as soon as possible.

What will happen to my ticket if future COVID-19 measures force Flagey to close again?

We will contact you and offer an exchange or refund.

My Studio 5 card expired during the lockdown. What happens now?

Your card will be extended by 6 months from the moment the Cinematek-programme in Studio 5 starts again. Please come to the ticketshop to request an extension of your card.

My gift voucher expired during the lockdown. What happens now? 

Send an e-mail to ticket@flagey.be with the number of your voucher. The remaining balance will be extended for 1 year.

Are visitors with reduced mobility welcome at Flagey? 

Of course, everyone is welcome at Flagey. May we ask you to contact us in advance on ticket@flagey.be? Together we will book an accessible seat in the hall and see how we can guide you to your seat on the evening of the event.

How can I contact Flagey if I have a question?

You can send an e-mail to ticket@flagey.be

Can I enter the studio if I am late?

Latecomers are only allowed in the room during applause or during the break. The person who leaves the room during the activity can only come back during the applause or during the break.

Is it compulsory to wear a face mask at Flagey?

From 04/12/21 and until further notice, the wearing of a mask is compulsory during all your visits from 6 years old (in addition to the Covid Safe Ticket for visitors aged 16 and over). The mask can only be removed for eating and drinking.

Please read our Our Covid-19 safety measures page for more information.

Will there be a waiting list for sold-out events?

Yes, subscription for the waiting list is now done directly on our site, on the page of the event you wish to attend.

What are the payment options available?

For online reservations, you can pay by bank transfer, bank card or credit card. In our ticketshop all means of payment will be accepted, but we ask that you give priority to payment by card.

I forgot my ticket. Where and how can I get a duplicate?

You can download your ticket on your smartphone and have it scanned by us. You can also request a duplicate at the ticketshop. 

Can I still buy tickets on location the evening of the concert?

In order to avoid waiting lines at the entrance, we ask you to book your tickets in advance online.

What if I feel ill?

If you don't feel well or if you have a fever, please stay home to protect yourself, the other visitors and our staff. If you had Covid-19 symptoms in the seven days before the event, we also kindly ask you to stay at home.

Is there a cloakroom? Are the bars open?

Thanks to the Covid Safe Ticket, our cloakroom is once again accessible. Our bars are open and it is compulsory to consume food and drinks seated at a table of maximum 6 people. Take advantage and discover our new menu! 

Please read our Our Covid-19 safety measures page for more information.

Do I get a programme booklet at Flagey? 

With some exceptions, we do not distribute printed programmes. A few days before the concert, we will send you a digital programme booklet by e-mail. At Flagey you will be able to scan a QR code in order to read this information on your mobile device in the concert hall. Thanks to the black background of the document - no lighting up - you will not disturb other visitors. However, don't forget to turn off the sound of your device before you enter the hall. 

Are all tickets nominative?

Each person who books tickets must give his/her name and contact details so that we can contact him/her if the event is cancelled, postponed or undergoes any change. When ordering, we ask for your agreement to share your contact details with the Belgian authorities who may request this as part of the COVID-19 tracking.